Information

Terms of sale and workshops

Effective from: 26 October 2026

This English translation is provided for convenience. The Polish version is binding.

§1. General provisions

  1. The online shop and workshop booking system at www.inkandelas.com are run by Sebastian Rivera Studio (brand INKANDELAS), ul. Krzywe Koło 2/4, 00-270 Warsaw, Poland, NIP (tax ID): 5223092757, REGON: 36737124900000 (the “Seller”).
  2. Contact: email kontakt@inkandelas.com, address: ul. Krzywe Koło 2/4, 00-270 Warsaw (shop and studio).
  3. These terms set out how to use the shop, place orders, conclude sales contracts and book workshops, the rights and obligations of both parties, and how complaints and withdrawals are handled.
  4. The shop sells jewellery, art ceramics and accessories at retail and takes bookings for workshops in the studio (Candle Bar).
  5. These terms are available free of charge on the website in a form that can be downloaded, saved and printed.

§2. Definitions

  1. Customer – a natural person, legal person or organisational unit making a purchase or booking.
  2. Consumer – a Customer who is a natural person acting for purposes outside their business or profession.
  3. Shop – the website run by the Seller at www.inkandelas.com.
  4. Product – jewellery, ceramics or other goods offered in the Shop.
  5. Workshops – sessions in the Seller’s studio, booked for a specific day and time.
  6. Sales contract – a contract between the Customer and the Seller concluded through the Shop.

§3. Placing orders

  1. Orders can be placed through the Shop 24 hours a day.
  2. To order, the Customer: a) chooses a Product, b) adds it to the basket, c) fills in the order form, d) chooses delivery and payment, e) accepts these terms and places the order.
  3. Placing an order is an offer to conclude a sales contract. The contract is concluded when the Seller confirms the order by email.
  4. Most Products are one of a kind. A Product is reserved for the Customer when the order is placed.

§4. Prices and payment

  1. Prices in the Shop are gross prices in Polish złoty (including VAT).
  2. Prices do not include delivery costs, which are shown before the order is placed.
  3. Payment methods:
    1. online payment through Przelewy24 (including BLIK, payment cards and fast bank transfers),
    2. payment on collection in the studio – only with studio pickup; the order should be collected and paid for within 1–2 days.
  4. For online payments the Customer is redirected to the payment operator (PayPro S.A., operator of Przelewy24) and pays under its terms. The Seller does not store card details or passwords.
  5. The Seller may change prices; changes do not affect orders already placed.

§5. Delivery and collection

  1. We deliver within Poland.
  2. Delivery options: InPost courier, InPost parcel locker (Paczkomat) and collection from the studio at ul. Krzywe Koło 2/4, Warsaw. Current delivery costs are shown at checkout; delivery may be free above a certain order value.
  3. Orders are processed within 1 to 3 working days, unless the Product description says otherwise (e.g. handmade to order).
  4. For studio pickup the Customer receives an email when the order is ready to collect.
  5. The Seller is not responsible for delays caused by the carrier.

§6. Handmade products

Products are handmade, so their colour, shape or texture may differ slightly from the photos in the Shop. Natural stones have a unique pattern and colour. Such differences are not defects.

§7. Workshops and bookings

  1. Workshops are booked on the Booking page by choosing the workshop, number of people, day and time. Prices are per person.
  2. The booking is confirmed by email. The chosen time is held for the Customer while they complete the booking and payment.
  3. Workshops can be paid online (Przelewy24) or with a voucher issued by the Seller.
  4. The Customer can change the date themselves using the link in the confirmation email, no later than 24 hours before the workshop, subject to availability.
  5. Please arrive on time, ideally 5 minutes before the start – the studio has no waiting room.
  6. Under art. 38(1)(12) of the Polish Consumer Rights Act, the right to withdraw from a distance contract does not apply to leisure or cultural services for which a specific date or period is set in the contract.

§8. Right to withdraw from a sales contract

  1. A Consumer may withdraw from a sales contract within 14 days of receiving the Product, without giving a reason.
  2. To withdraw, the Consumer sends a clear statement, e.g. by email to kontakt@inkandelas.com.
  3. The Product must be sent or brought back to: Sebastian Rivera Studio, ul. Krzywe Koło 2/4, 00-270 Warsaw, within 14 days of withdrawing. The Consumer pays the direct cost of returning the Product.
  4. The Seller refunds all payments received, including the cost of the cheapest delivery option offered, within 14 days of receiving the statement, using the same payment method the Consumer used. The Seller may withhold the refund until the Product is received.
  5. The Consumer is liable for any reduction in the Product’s value caused by handling it beyond what is needed to establish its nature, characteristics and functioning.
  6. The right of withdrawal does not apply to Products made to the Consumer’s specifications or clearly personalised (e.g. made-to-order jewellery).

§9. Complaints

  1. The Seller is liable to Consumers for the Product’s conformity with the contract under the Polish Consumer Rights Act.
  2. Complaints can be sent by email to kontakt@inkandelas.com or by post to: Sebastian Rivera Studio, ul. Krzywe Koło 2/4, 00-270 Warsaw.
  3. A complaint should describe the defect and include the Customer’s contact details. Photos help.
  4. The Seller responds to complaints within 14 days of receipt.

§10. Newsletter and contact form

  1. Signing up for the newsletter is voluntary. You can unsubscribe at any time by writing to kontakt@inkandelas.com.
  2. The contact form is for sending messages to the Seller; the reply goes to the email address provided.

§11. Personal data

The Seller is the controller of Customers’ personal data. Details are in the Privacy policy and the Cookies policy.

§12. Final provisions

  1. The Seller may change these terms. Changes do not affect orders and bookings placed before they take effect.
  2. Matters not covered here are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  3. Consumers may use out-of-court complaint and redress procedures, e.g. the help of a municipal or district consumer ombudsman or the Voivodeship Inspectorate of Trade Inspection.
  4. Disputes are settled by the competent common court.